Legal

Refund policy

How cancellations, renewals, and refunds work for Word for Word Plus.

This is our refund policy, written in plain language and kept current as Word for Word grows. We'd always rather sort things out fairly than stand on ceremony — if you have a question about it, write to support@wordforword.io.

Cancelling

You can cancel Plus at any time from your account settings. Cancelling stops future renewals; Plus stays active until the end of the period you have already paid for, and nothing you wrote is removed.

Refunds

We offer a 30-day money-back guarantee. If you're unhappy within 30 days of a purchase or a renewal, just ask and we'll refund it — no explanation needed. After that we'll still gladly look at genuine cases like an accidental renewal, a charge you don't recognise, or a stretch where the service wasn't working. We'd much rather sort it out than argue about it.

Payments are handled by our reseller, Paddle, who is the Merchant of Record for our orders. To request a refund, visit paddle.net or write to support@wordforword.io and we'll point you to the right place.

Purchases made through an app store

If you subscribed through the Apple App Store or Google Play, that store handles billing and refunds under its own policy. We can help you find the right place to ask, but we cannot issue the refund ourselves.

Statutory rights

Nothing here limits refund or cancellation rights you have under the law where you live.

Get in touch

Email support@wordforword.io and include the address on your account so we can find you quickly.